sejahtera Privacy Policy
This page describes what we collect when you use sejahtera and how we keep that data protected. When you open an account on sejahtera, you share personal information with us — your name, email, date of birth, payment details, and government-issued identification. We treat this information as confidential and use it only for purposes directly related to operating our platform: verifying your identity, processing your deposits and withdrawals, preventing fraud, and responding to your support requests.
We at sejahtera do not sell your personal data to third parties. We do share information with payment processors — the companies that handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer transactions — and with service providers who help us run our platform. We also retain the right to disclose your data if required by law or if we suspect illegal activity. Our servers may sit outside your jurisdiction, but all data is encrypted during transmission and storage using industry-standard security practices.
This policy covers what we collect, how we use it, your rights as a sejahtera user, and how to contact us with privacy concerns.
What information we collect on sejahtera
When you register on sejahtera, we collect your email address, phone number, full name, and date of birth. These details are required to create your account and verify your age and identity. We ask for your residential address so we can confirm you are in a jurisdiction where our services are available and to comply with anti-money-laundering regulations.
Before you can withdraw funds from sejahtera, we request identity verification documents — typically a government-issued ID such as a passport, national identity card, or driver's licence, plus proof of your current address (a utility bill or bank statement). We collect and store these documents securely. We also collect payment information — the bank account or e-wallet details you use to deposit and withdraw. This information is handled by our payment processors and is never stored in plain text on our servers.
We log your activity on sejahtera for security
When you use sejahtera, we record your login times, the games you access, the bets you place, and your IP address. This data helps us detect fraud and unusual account activity.
We also collect technical information about your device and browsing behaviour — your device type, operating system, browser version, and pages you visit on sejahtera. This information is collected via cookies and similar tracking technologies and is used to improve our platform's performance and user experience.
How we use your data on sejahtera
Our primary use of your data is to operate sejahtera — to maintain your account, process your deposits and withdrawals, settle your bets, and provide customer support. We use your email and phone number to send you account notifications, payment confirmations, and support responses. We use your identity documents to verify you are who you claim to be and to comply with anti-money-laundering and know-your-customer (KYC) regulations.
We analyse aggregated usage data to understand how sejahtera is used, which games are popular, and which payment methods are most common. This helps us improve our platform. We may also use your data to contact you about promotional offers, platform updates, or new game categories, but you can opt out of marketing communications at any time.
Third parties and data processors
sejahtera works with several third-party service providers. Payment processors — companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions — receive your payment details as necessary to complete your transactions. Cloud storage providers host our databases and keep your data encrypted. Customer support platforms help us manage your enquiries. Analytics providers help us understand how sejahtera is used.
All third-party processors are contractually bound to keep your data confidential and to use it only for the purpose we specify. We do not share your data with processors for marketing or sale. If we learn that a third-party processor has misused your data, we take immediate action to address it.
Cookies and tracking on sejahtera
sejahtera uses cookies and similar technologies to remember your login, track your activity on our site, and personalise your experience. Cookies are small text files stored on your device. When you visit sejahtera, we set cookies that allow us to recognise you on your next visit and to remember your preferences — such as your preferred language or the games you've viewed.
We also use analytics cookies to track how many people visit sejahtera, which pages are most popular, and where users come from. This helps us improve our platform. You can disable cookies in your browser settings, but this may affect your ability to use sejahtera fully. We do not use cookies to track you across other websites — only within sejahtera.
Your rights and data access on sejahtera
You have the right to access, correct, and delete your personal data. You can log into your sejahtera account at any time and update your email, phone number, or other profile information. If you want to see all the data we hold about you — including logs of your activity, verification documents, and payment history — contact our support team and we will provide it to you.
You have the right to request that we delete your data, though we may retain some information if required by law (for example, anti-money-laundering regulations may require us to keep transaction records for several years). You also have the right to request that we stop using your data for marketing purposes — you can opt out of promotional emails at any time by clicking the unsubscribe link in any message from sejahtera.
Data retention and security on sejahtera
We keep your personal data for as long as your sejahtera account is active, plus a period after closure to meet legal and regulatory obligations. Account activity logs and transaction records may be retained for several years to comply with anti-money-laundering regulations and tax laws. Identity verification documents are kept for the duration of your account and for a retention period thereafter.
All data on sejahtera is encrypted during transmission (via HTTPS) and at rest (using AES-256 encryption). Our servers are located in data centres with physical security controls, redundant power supplies, and regular backups. We conduct security audits and penetration testing to identify and fix vulnerabilities. If we detect a data breach, we will notify affected users and relevant authorities as required by law.
Contact and updates to this policy
If you have questions about how sejahtera handles your data, want to access your personal information, or wish to lodge a privacy complaint, contact our support team. We are available in English and local languages, and we will respond to privacy enquiries within a reasonable timeframe. You can reach us through the contact channels listed on sejahtera — email, live chat, or phone — and our team will direct your request to the appropriate department.
We may update this privacy policy from time to time to reflect changes in our practice or to comply with new regulations. We will notify you of any material changes by posting the updated policy on sejahtera and updating the "last updated" date below. Continued use of sejahtera after an update constitutes your acceptance of the new policy.
This privacy policy was last updated on 30 May 2026. sejahtera is available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions are subject to this policy. We are committed to protecting your privacy while operating a transparent and secure platform for football betting, live-dealer games, slots, and esports entertainment.